Preguntas frecuentes
How should I onboard new streaming subscribers?
Send a welcome email confirming their account and showing them how to get started. Include a walkthrough of your app navigation. Send a personalization email asking about their favorite genres so you can tailor recommendations. Send a content recommendation email highlighting shows they might like based on their preferences. Space these over a few days to avoid overwhelm. Make it easy to click and watch from each email. For free trial users, send a reminder 2 days before trial ends with subscription benefits so they understand value before losing access.
What should my weekly email recommendations look like?
Send a personalized recommendation email every Friday highlighting 5-7 shows and movies based on their viewing history and preferences. Include eye-catching show artwork, brief descriptions, why you think they will like each title, and one-click links to watch. Feature new releases prominently. Include a "Continue watching" section if they have shows in progress. Vary the recommendation types so they see documentaries, drama, comedies, etc. A/B test send times to find when subscribers are most likely to open. Make each email feel curated specifically for them, not generic.
How do I prevent subscribers from canceling with email?
First, detect when subscribers are watching less than usual. After 10 days of no activity, send a friendly "We miss you" email with fresh recommendations. After 20 days, add more urgency with new releases in their favorite genres. After 30 days of inactivity, send a retention offer like a free month or 50% off next month with emphasis on what they are missing. Include what new shows have launched. Make the offer time-limited to create urgency. For subscribers who have watched everything they want, suggest new genres. Track which retention offers work best and scale them.
Should I email about new releases and premieres?
Absolutely, but personalize. Only email subscribers about releases they will actually care about. If someone watches only documentaries, do not email about action films. Announce major releases 1-2 weeks early, remind them 1 week before, and celebrate launch day. For highly anticipated content, send multiple reminders because subscribers are busy. Include trailers, cast info, critic reviews, and why it matters. For binge releases, send the announcement. For weekly releases, send premiere emails and episode reminders.
How do I segment my subscriber email list?
Segment by subscription tier so free users, trial users, and paid subscribers get different messaging. Segment by watching behavior so heavy users get different content than light users. Segment by genre preference so you send relevant recommendations. Segment by device so mobile-first users get mobile-optimized emails. Segment by region if you have region-specific content. Segment by customer lifetime value so your most valuable subscribers might get exclusive content or early access to releases. Dynamic segmentation based on actual behavior works better than manual tagging.
Can I use email to reduce content cancellation?
When you are canceling a show or removing content, email fans before it disappears. Give them time to finish the final season or watch their favorite episodes before removal. Recommend similar shows they should watch instead. This transparency reduces frustration and helps fans find content they will love. Let them save shows to favorites before removal. This approach turns a negative (content removal) into a positive (helping them discover new shows).