Preguntas frecuentes
What is a good email deliverability rate to aim for?
Industry benchmarks suggest aiming for inbox placement rates above 90%, with bounce rates below 2% and spam complaint rates below 0.1%. Google and Yahoo have officially flagged 0.3% complaint rate as a threshold that triggers filtering, so staying well below that is critical. If you are seeing open rates that seem unusually low for your list quality, deliverability is often the culprit rather than subject lines or send times. Most platforms show you bounce and complaint stats but not always true inbox placement, so tools like GlockApps or MXToolbox can fill in those gaps.
How long does it take to warm up a new sending domain?
A proper IP and domain warmup typically takes 4 to 8 weeks depending on your sending volume. You start by sending to your most engaged subscribers in small batches and gradually increase volume as inbox providers build trust in your sending patterns. Skipping warmup and blasting your full list from a new domain is one of the most common reasons new senders end up in spam. Most reputable platforms have warmup schedules or documentation to guide you through this process, and some like Postmark and Sendgrid have automated warmup tooling built in.
Does the email platform I choose actually affect my deliverability?
Yes, significantly. Platforms with poor infrastructure management, lax sender policies, or shared IP pools with low-quality senders can harm your deliverability even if your own list is clean. Choosing a platform with a strong sender reputation, proper authentication support, and dedicated IP options gives you a real advantage. Beyond infrastructure, platforms that help you maintain list hygiene and enforce engagement-based sending practices protect your domain reputation over time. Your platform choice is one of the biggest deliverability levers you have control over.
Should I use a dedicated IP or a shared IP pool?
It depends on your sending volume. Shared IP pools are often fine for senders under 50,000 emails per month because reputable platforms carefully manage who they allow onto shared infrastructure. Dedicated IPs make more sense at higher volumes where you can build your own strong sending history. The downside of dedicated IPs for low-volume senders is that inconsistent sending patterns can actually hurt your reputation more than a well-managed shared pool. Talk to your platform about what makes sense for your specific volume and audience.
What is the difference between delivered and inbox placement?
Delivered means the receiving mail server accepted your email, but that includes the spam folder. Inbox placement specifically measures whether your email landed in the primary inbox versus spam or promotions tabs. This distinction matters enormously because an email that lands in spam is functionally invisible to most users. Most email platforms only report delivered rates, which can look great while your inbox placement is terrible. Third-party tools like GlockApps, Postmaster Tools from Google, and Microsoft SNDS give you much better visibility into where your emails are actually ending up.
How do spam complaints affect my sending reputation?
Spam complaints are one of the most damaging signals you can send to inbox providers. When someone clicks "report spam" in Gmail or Outlook, that signal goes directly back to the inbox provider and counts against your domain and IP reputation. Even a handful of complaints can trigger filtering if your list is small. The best defense is sending only to people who genuinely opted in, making it very easy to unsubscribe so people choose that over the spam button, and suppressing subscribers who have not opened in the past 6 to 12 months. A prominent unsubscribe link is cheaper than a spam complaint every single time.