Preguntas frecuentes
What discount should I use in abandoned cart emails?
Test your approach. Start with a no-discount reminder email. If recovery rate is below 10%, add a second email with 10-15% off. Never go above 25% off or margins disappear. Many dropshippers find the sweet spot at 10-20% off. Track recovery rate and margin separately. A 10% recovery rate with 15% discount is better than 20% recovery rate with 40% discount if margins are destroyed. Test different discounts and optimize.
How do I improve customer lifetime value for dropshipping?
Focus on these tactics: (1) Post-purchase upsell emails suggesting complementary products, (2) loyalty discounts for repeat customers (second purchase gets 10% off), (3) VIP tier for top 20% of customers with exclusive offers, (4) strategic retargeting to inactive customers, (5) surprise and delight campaigns (random gift, handwritten note). Track LTV by cohort and optimize which tactics drive the highest repeat rate.
How many emails should I send after a purchase?
Send these core emails: (1) order confirmation (immediate), (2) shipping notification (when it ships), (3) delivery confirmation (when it arrives), (4) post-delivery review request (3-5 days later), (5) complementary product recommendation (5-7 days later), (6) discount for next purchase (14 days later if they haven't reordered). These 6 emails handle 80% of post-purchase marketing. Don't exceed 1-2 promotional emails per week or customers unsubscribe.
What time should I send abandoned cart emails?
Send the first email 1 hour after abandonment while the product is still top-of-mind. Send the second email 24 hours later. Send the third email on day 3 as a final push. Test different times (morning, afternoon, evening) to see when your audience responds best. Generally, weekday mornings and early evenings perform better than midday. Use A/B testing to find your audience's peak engagement times.
How do I segment dropshipping customers for targeted campaigns?
Segment by purchase frequency (first-time vs. repeat), order value (high spenders vs. budget buyers), product category (men's, women's, accessories), and days since purchase (0-7 days, 8-30 days, 30+ days). Send first-time buyers different content than repeat customers. Your VIP segment (top 20% by spend) should get exclusive early-access offers. These segments improve email engagement 2-3x over one-size-fits-all.
Should I use email or SMS for dropshipping promotions?
Use both. Email for detailed product recommendations and educational content. SMS for urgent, time-sensitive offers (flash sales, limited stock alerts) because SMS has 90%+ open rates within 3 hours. Dropshippers who combine email and SMS see 30-40% higher conversion rates than email alone. Use email first to educate, then SMS to drive the conversion push.