Preguntas frecuentes
How should I follow up with catering inquiries?
Send an initial response within 24 hours acknowledging their inquiry. Include a link to your portfolio or menu options. Send a proposal within 48 hours. If you do not hear back within a week, send a follow-up email asking if they have questions. Set up automation so this happens consistently without you having to remember each client.
What content builds credibility with corporate clients?
Share testimonials from happy corporate clients, case studies of successful events you have catered, menu options for various budgets, and your team experience. Corporate buyers want assurance you can handle large events professionally. Include credentials, certifications, and memberships in professional organizations.
How do I use email to build a repeat catering client list?
After each event, send a thank you email with photos from the event and a special offer for their next catering. Create a VIP segment for clients who have booked multiple events and send them exclusive menu previews and seasonal specials. Stay in touch quarterly with new menu innovations and testimonials from similar clients.
Should I have different email lists for corporate and wedding clients?
Use one list with strong segmentation by client type rather than separate lists. This lets you build a bigger list while keeping content relevant. Corporate clients get corporate event emails, wedding planners get wedding-focused emails, but both remain on your main list for general announcements.
How do I automate event reminders?
Once a client confirms an event, create a triggered sequence: send a one-week reminder, three-day confirmation, one-day reminder with final details, and post-event thank you. Automating this sequence ensures consistent communication and catches any scheduling issues before the event.
What email frequency works for catering companies?
For prospects, send weekly or biweekly content about menus, events, and company news. Once someone books, emails are event-specific rather than promotional. For past clients, monthly emails about seasonal offerings and special events keep you top of mind for repeat bookings.